Frequently Asked Questions

Delivery costs depend on your location and the courier service option you choose. You’ll be able to see all available shipping options and exact prices clearly calculated at checkout before you pay.

We offer FREE standard delivery on all orders over £100 (exclusions apply). All orders are shipped via Royal Mail. Please see our shipping policy for the full details.

We currently ship all orders only within the mainland United Kingdom (England, Scotland and Wales).

After your order is confirmed, it will be processed within 1 – 2 days. Once fulfilled, you will receive an email containing a tracking number and a link to track your package. Please note that personalised products may require an additional 1 – 2 days for production.

After your order ships, you’ll receive an email with a tracking number and a link to the courier’s website to track your parcel.

We offer a 30-day hassle-free return policy. You have 30 days from the date you receive your order to request a return. Please see our refund policy for the full details.

To qualify for a return, item(s) must meet the following:

• Unworn and unwashed;
• Have all product tags attached.

To submit a request return, please follow these steps:

Click the profile icon in the menu.

1. Log in to your account:

(a) In the "Email" field, enter your email address, and then click "Continue".

(b) In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

(c) Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order for which you want to submit the return.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Request return".

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

If your items have been approved, you’ll be automatically refunded to your original payment method within 10 business days. If you have not received your refund within 10 business days, please get in touch with us HERE or via online store chat.

Yes, if your item doesn’t fit, you can exchange it following our refund policy.

Refunds/cancellations for pre-orders are available at any point before the item's closure date. We do not accept refunds after the pre-order item's closure date. If you have ordered the wrong size/colour, please contact us before the item's closure date.

Unfortunately, we cannot change your order once you have placed it. If you want to cancel your order, please get in touch with us HERE. If you wish to return an item, please see our refund policy for details.

We process all payments on urbanfieldsports.co.uk safely and securely. You can pay using:

• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• Google Pay
• Klarna

We only accept one discount code per order. If you have multiple codes, choose the one that gives you the best discount, and feel free to save the other code for your next visit.

Our products use UK sizing. Please refer to our size guide before ordering to ensure the best fit.

Please note: Sizes can vary slightly by style or product type, so checking the measurements is recommended.

Yes, we provide a size guide for all products, showing detailed measurements for each size. Please check our size guide before placing your order to ensure a perfect fit.