Frequently Asked Questions

After your order ships, you’ll receive an email with a tracking number and a link to the courier’s website to track your parcel.

After your order is confirmed, it will be processed within 1 – 2 days. Once fulfilled, you will receive an email containing a tracking number and a link to track your package. Please note that personalised products may require an additional 1 – 2 days for production.

Delivery costs depend on your location and the courier service option you choose. You’ll be able to see all available shipping options and exact prices clearly calculated at checkout before you pay.

We offer FREE standard delivery on all orders over £100 (exclusions apply). All orders are shipped via Royal Mail. Please see our shipping policy for the full details.

We currently ship all orders only within the mainland United Kingdom (England, Scotland and Wales).

If your order has not arrived after the delivery date from the courier, please contact us HERE or via online store chat.

Please note: Orders may experience delays due to courier issues, promotional demand, new product releases, or holiday sales.

Returns will be charged if the item(s) are marked as collection, and postage will be deducted from the total amount to be refunded once it arrives in-store.

To submit a request return, please follow these steps:

Click the profile icon in the menu.

1. Log in to your account:

(a) In the "Email" field, enter your email address, and then click "Continue".

(b) In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

(c) Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order for which you want to submit the return.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Request return".

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

If your items have been approved, you’ll be automatically refunded to your original payment method within 10 business days. If you have not received your refund within 10 business days, please get in touch with us HERE or via online store chat.

To qualify for a return, item(s) must meet the following:

• Unworn and unwashed;
• Have all product tags attached.

We offer a 30-day hassle-free return policy. You have 30 days from the date you receive your order to request a return. Please see our refund policy for the full details.

Unfortunately, we cannot change your order once you have placed it. If you want to cancel your order, please get in touch with us HERE. If you wish to return an item, please see our refund policy for details.

Refunds/cancellations for pre-orders are available at any point before the item's closure date. We do not accept refunds after the pre-order item's closure date. If you have ordered the wrong size/colour, please contact us before the item's closure date.

No, shipping addresses cannot be modified after an order is placed. Please double-check your address before submitting your order.

We only accept one discount code per order. If you have multiple codes, choose the one that gives you the best discount, and feel free to save the other code for your next visit.

You can apply a discount code in your bag or at checkout. To apply a discount code, ensure that you have items in your bag.

• In your bag: Click the dropdown menu just above 'Checkout', enter your code, then click 'Apply'.
• At checkout: Enter your discount code in the box under 'Order Summary', enter your code, then click 'Apply'.

Yes, absolutely! Every payment made at Urbanfield Sports is processed through a secure, encrypted connection to ensure your personal and financial information stays completely safe.

We process all payments on urbanfieldsports.co.uk safely and securely. You can pay using:

• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• Google Pay
• Klarna

Check that your card details are correct, your card has sufficient funds, and that your bank allows online payments. If the problem persists, contact your bank or try a different payment method.

Your payment is typically processed immediately at checkout. If using Klarna or another payment plan, please check their terms for when charges occur.

Your code may have expired or may not be recognised. Double-check for typos; codes are case-sensitive and shouldn’t include spaces.

Our products use UK sizing. Please refer to our size guide before ordering to ensure the best fit.

Please note: Sizes can vary slightly by style or product type, so checking the measurements is recommended.

Yes, if your item doesn’t fit, you can exchange it following our refund policy.

Yes, we provide a size guide for all products, showing detailed measurements for each size. Please check our size guide before placing your order to ensure a perfect fit.

If your measurements are between two sizes, we recommend choosing the larger size for a more comfortable fit.